Refund policy

Returns and refunds

Goat Chalk accepts returns within 30 days of delivery for items that are unused, unopened, and in their original packaging. You will need your order confirmation or proof of purchase.

To start a return, contact us through our contact page at https://goatchalk.com/pages/contact or call us at 778-775-9229. Please do not send items back before the return has been approved. If your return is approved, we will provide the return mailing instructions.

Return shipping

For standard returns, including change-of-mind returns, the customer is responsible for return shipping costs. Goat Chalk does not charge a restocking fee. Original shipping charges, when charged, are not refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. If the issue is confirmed, Goat Chalk will replace the item or refund it, and we will cover the required return or replacement shipping.

Wholesale orders and subscriptions

Wholesale case orders and subscription orders follow the same 30-day return window for unused, unopened items. Subscription customers can manage future recurring orders before they process. Orders that have already shipped are handled under this return policy.

Free samples

Free wholesale samples are provided for evaluation and do not need to be returned. Because samples are free, they are not eligible for cash refunds.

Refund timing

Once we receive and inspect an approved return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.